"We're in the Band" Training Session

Join the team at the Joggins Fossil Centre for an exclusive Customer Care training event called

"We're in the Band"

Presented by Anna-Marie Weir, TCP, TCS
Hospitality & Tourism Training Consultant

May 15th 2012 8:30am to 12:30pm

The Joggins Fossil Institute is once again enlisting the help of Anna-Marie Weir to offer advice and training on exceptional customer service. The session is broken up into two parts.

The First part called "We're in the Band", explains how customer service and teamwork are related. Anna-Marie uses the analogy of being in a band to highlight keys messages of "come to perform, set the stage, connect with your audience".

The second part is a seminar on Exceptional Service. The seminar covers the essentials of good customer service such as; creating great first impressions, addressing guests professionally and appropriately.

The cost is only $55.00 (tax included) per person, including morning refreshments.

Places are limited, so please book soon to avoid disappointment.
Please call 902-251-2727 ext 225 to speak with Jordan and reserve your places.